EasyCRM for Auto Repair
Customers, vehicles and service jobs – full picture in one place.
EasyCRM helps auto repair shops track customers alongside their vehicles, handle enquiries via WhatsApp, email and phone, and issue repair quotes – without spreadsheets or paper files.
Customers and vehicles
Every customer with a full vehicle history.
The core of a repair shop is the customer–vehicle combination. In EasyCRM you store each customer as a contact and attach their vehicles using custom fields – registration plate, VIN, make, model, year and mileage. When a customer calls or messages, you immediately see their vehicle's history: previous service jobs, issued quotes, logged activities. No leafing through paper files or searching emails – everything is on the contact record, accessible from the mobile app (iOS/Android) too.
- Custom fields on a contact – plate, VIN, make, model, year (Standard: 10, Pro: unlimited)
- Service job history directly against the customer record
- Previous quotes and activities in one place
- Access via mobile app (iOS/Android) even away from the workshop
- Fast full-text search via MeiliSearch – by name, plate or phone number
Customer communication
Enquiries via WhatsApp, email and phone – one place.
Auto repair customers contact you through different channels: some call, some send a WhatsApp message, others send an email. EasyCRM unifies all these channels into a single shared inbox. An incoming call from a customer triggers a pop-up with their name and last job before you even pick up the phone – thanks to VipTEL integration (click-to-dial and automatic call logging). WhatsApp messages and emails (Google Workspace or Microsoft 365) land in the same inbox. Every contact has a visible conversation status and the whole team works from one view – nobody replies twice to the same enquiry.
- VipTEL click-to-dial – call a customer with one click
- Incoming call pop-up with customer name (Standard+)
- Automatic call log – direction, duration, timestamp, matched contact
- WhatsApp Business and email (Google / Microsoft) in one inbox
- Shared inbox – the whole team sees the communication history
Quotes and service jobs
Repair quote in PDF – ready in minutes.
When a customer arrives for diagnostics or describes a fault, you create a quote directly in EasyCRM. From the product catalog you select labour (e.g. brake pad replacement, engine diagnostics) and parts, assign a VAT rate per line and generate a PDF. The customer accepts the quote – and with one click you convert it into a service job (order) with a state machine: confirmed, in progress, completed. You assign activities and tasks for technicians to each job and track the entire progress in the pipeline. No built-in DMS or parts-catalog integration – EasyCRM handles the customer relationship, not the technical warehouse processes.
- Product catalog – labour and parts with prices and VAT
- PDF quote sent to the customer via email or WhatsApp
- Quote-to-order conversion (ORD-YEAR-NNNNN)
- Order state machine: confirmed – in progress – completed
- Activities and tasks for technicians directly on the job
What you gain
Benefits of EasyCRM for auto repair shops.
- Customers with historical vehicle data – no paper files needed
- Communication via WhatsApp, email and phone in one place
- VipTEL click-to-dial – call a customer without searching for the number
- Incoming call pop-up with the customer's name
- PDF quotes – a professional impression with every customer
- Overview of all jobs and their status for the whole team at once
- Mobile app (iOS/Android) – access even outside the workshop
- Reports: pipeline analysis, revenue forecast, quote win rate
- 14-day free Pro trial – no commitment
Frequently asked questions
Auto repair shop questions about EasyCRM.
Start organising customers – no DMS required.
Register for free and try EasyCRM for your auto repair shop – no commitment.