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Unified Inbox

All customer communication in one place.

Email, WhatsApp, Facebook Messenger, and Instagram DM – every message shows up right on the contact card. The whole team sees the conversation thread and can reply in context.

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Multiple channels, one thread

Email and social messages on the contact card

EasyCRM brings messages from multiple channels into a single view on the customer record. Every email, WhatsApp conversation, Facebook Messenger thread, or Instagram DM is visible directly on the contact – chronologically, without switching tabs.

  • Email (Google Workspace and Microsoft 365)
  • WhatsApp Business (Meta WABA Cloud API)
  • Facebook Messenger
  • Instagram Direct Messages
  • All channels shown in chronological order on the contact

Team-wide visibility

Everyone on your team sees the same history

When a customer messages on WhatsApp and then sends an email, your whole team sees both in one place. No more "I don't know what my colleague promised" – replies have context and customers never have to repeat themselves.

  • Shared inbox accessible to the full team
  • Conversation status: open, snoozed, or closed
  • Filter by channel and status
  • Every message recorded with a timestamp

Reply in context

Respond without switching tools

Write your reply directly in the EasyCRM inbox – email replies go from your business email address, WhatsApp messages go via WABA. The customer gets your answer through the same channel they used. No need to open Gmail or Messenger.

  • Reply via the same channel the customer used
  • Email replies sent from your own business email account
  • WhatsApp replies delivered through your Meta WABA line
  • Full conversation history visible below every reply

What you gain

Communication your team can handle together

  • No messages lost in a personal inbox
  • Customers never have to repeat themselves
  • Reply in the right channel without switching apps
  • Managers can check conversation status from anywhere
  • Email, WhatsApp, Messenger, and Instagram supported
  • Conversations linked to contacts and deals in the CRM

Works with

Contacts and relationships Calls and telephony Sales pipeline

FAQ

Questions about the unified inbox

EasyCRM supports email (Google Workspace and Microsoft 365), WhatsApp Business (Meta WABA Cloud API), Facebook Messenger, and Instagram Direct Messages. All messages are shown chronologically on the relevant contact card.

Yes. The unified inbox is shared across the whole team. Every member can see open, snoozed, and closed conversations. Conversation status updates in real time, so no one accidentally replies twice to the same message.

No. Email replies are sent from your own business email account – the customer sees your address, not EasyCRM. WhatsApp messages are sent through your own Meta WABA line. EasyCRM is completely transparent to the customer.

Give your team one view of every customer conversation

Sign up for free and connect email and WhatsApp to EasyCRM.

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