VipTEL integration
Call directly from the CRM. Every call is logged automatically.
EasyCRM is integrated with VipTEL – a Slovak IP telephony platform. Click a phone number on any contact card, the call is initiated on your phone, and when it ends an automatic log entry appears in the customer timeline. No manual notes, no missed calls.
Click-to-dial
Call a customer with a single click
Every phone number in EasyCRM is a live link. Click it and EasyCRM sends a dial command over a persistent WebSocket connection to your VipTEL PBX. The call rings on your desk phone or softphone – no need to open the PBX console or memorise numbers. The feature works in the web app and in the EasyCRM mobile app for iOS and Android, where tapping a number launches the device's native dialler. The prerequisite is an active VipTEL PBX subscription at your organisation.
- One-click dialling from the contact, lead, or deal card
- Works in the web app and mobile app (iOS, Android)
- Connection via persistent WebSocket to VipTEL PBX
- Automatic reconnect with exponential back-off on network loss
- Available from the Standard plan
Incoming calls
Know who is calling before you pick up
When a call arrives on your VipTEL line, EasyCRM instantly matches the caller's number against contacts in your organisation. If a match is found, a real-time browser pop-up appears showing the customer's name, the date of the last call, and quick actions – open the contact or create a new one. Your team is always ready to answer in context and the customer does not have to introduce themselves. The pop-up is delivered over a WebSocket in real time with no page refresh required.
- Instant pop-up with caller identification
- Shows name and date of last contact
- Quick actions: open contact, create new
- Real-time delivery via Laravel Reverb WebSocket
- Works for all agents logged in to the browser
Call logs
Automatic history of every call on the contact card
After every call – inbound or outbound – EasyCRM stores a record containing the call direction, date and time, duration, and an automatic match to the customer by phone number. Logs are visible in the contact timeline, in the call overview, and via the REST API (GET /api/v1/calls, scope read:calls). A manager can check at any time when and how long the team spoke with a given customer. Important limitation: EasyCRM does not currently record call audio and does not provide voicemail. Active gap-filling from the VipTEL REST CDR is also not in operation – records are created from real-time WebSocket events only.
- Automatic record after every call (direction, duration, timestamp)
- Log matched to the customer by phone number
- Call history in the contact timeline
- Access via REST API (GET /api/v1/calls)
- No call recording and no voicemail
What you gain
Telephony that slots into your sales process
- Zero time spent manually logging calls – everything is automatic
- Context before picking up – the team knows who is calling and when you last spoke
- Calls are linked to contacts and deals directly in the CRM
- Managers have call volume and duration data without exporting to spreadsheets
- Mobile app supports calling and call logs – work from anywhere
- No call recording – a privacy-conscious solution
Works with
FAQ
Questions about VipTEL integration
Give your team context before they even pick up the phone
Sign up free and connect VipTEL to EasyCRM on the Standard plan.